Privacy Policy

1. Introduction

We respect your privacy and protect your personal data. In this Privacy Policy, we explain what data we collect, how we use it, and how we protect it when you visit our website and purchase products.

2. Data Controller

Lunara Echo is a registered trademark of ARK Innovations
Address: De Opera 15, Kampen, 8265TB, Netherlands
Chamber of Commerce number: 98125532
Email: admin@lunaraecho.com

3. What data do we collect?

Name, billing/shipping address, email, and phone number
Payment information (securely processed through third parties, not stored by us)
Order history and customer service interactions
Website usage (via cookies and analytics, if consent is given)
4. How do we use your data?

We process your personal data to:

Process and deliver orders
Provide customer service
Send updates, offers, or newsletters (if you have subscribed)
Improve our website and services

5. Legal basis for processing

We process your data based on:

Necessity for the performance of the agreement (your order)
Legal obligations (tax and accounting laws)
Consent (marketing, cookies)
Legitimate interest (fraud prevention, service improvement)

6. Data sharing

We do not sell or rent your data. We only share data with:

Payment providers (for secure payments)
Shipping partners (for delivery)
IT and marketing partners (for website management and communication)
All partners are GDPR-compliant.

7. Retention period

We retain your data for as long as necessary:

Orders & Invoices: 7 years (tax legislation)
Marketing (admin@lunaraecho.com): until you withdraw your consent
Other data: for as long as reasonably necessary

8. Your rights (GDPR)

You have the right to:

Access to your personal data
Correction or addition of data
Deletion ("right to be forgotten")
Restriction or objection to processing
Withdrawal of consent (e.g., unsubscribe from marketing)
Data portability (receive a copy of your data)

Send a request to admin@lunaraecho.com to exercise your rights.

9. Cookies

We use cookies to improve the performance and user experience of our website. You can manage or disable cookies through your browser settings.

10. Security

We take technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

11. Online Dispute Resolution (ODR)

The European Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr

12. Changes to this Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page with an updated "Last modified" date.